Hello, I am able to escalate an incident through API. But is there any way I can read an escalate event. That is, I can know that an escalate event was triggered. Is there any API for that? If not, then any other way to do this?
Can I please get a reply on this soon?
You can List log entries for an incident and refer to the
escalate_log_entry entries on any incident that has escalated.
I hope this helps!